How long will my delivery take?

If in stock we strive to deliver within 5 working days. Orders are delivered between office hours (9am-5pm) Monday to Friday.

How much will i pay for shipping?

Standard Royal Mail delivery is £3.99 for all UK orders (3-5 working days). Next business day Special Delivery (Orders received before 2:00 pm GMT) will be charged £6.50 inc VAT. If ordered after 2:00 pm your order will take 2 working days to arrive. International orders will incur a set delivery charge of £9.50 inc VAT. and usually takes 5 working days to arrive. Sometimes International orders can be delayed because of customs clearance and therefore may take up to 10 working days to arrive.

Is it possible to change or cancel an order?

We are sorry that we can not make changes or cancel orders that are already being processed. The reason for this is we process orders the same day as they are made. Your statutory rights to cancel are unaffected.

I have not received a confirmation email for my order?

Please make sure you have entered your email address correctly as an incorrect email address will result in no order confirmation. It’s also possible that a mail spam filter has blocked the message. If you still cant find it, please contact us to check that your order has been processed.

Will you accept return items?

Of course, you can return items to Jewellery by Nelly within 14 days of you receiving the item.
Please include the original packaging when you return goods. You are responsible for the cost of returning the items. If the return is due to a defective or incorrect order, please contact us and we will cover the costs of the returned item.

International delivery?

We will deliver all over the globe.