Policies

PAYMENTS, SHIPPING & HANDLING UK

Delivery within 3-5 business days via Royal Mail and you will receive a confirmation email. Next working day delivery (Orders taken before 2:00 pm GMT) via Royal Mail Special Delivery is available at £6.50 inc VAT for orders shipping within the UK.
We accept payment by credit card and PayPal. For those cards with billing addresses outside of the UK, please ensure that the billing and shipping address match.
In the event an item is sold out, you will be notified by one of our sales staff.
VAT is included in all prices.

International Shipments (outside UK)

International shipping is charged at a fixed fee of £9.50 inc VAT.
We accept payment by credit card and PayPal. For those cards with billing addresses outside of the UK, please ensure that the billing and shipping address match.
Your order will ship within two business days with the Royal Mail and you will receive a confirmation email. Transit time to your country is usually 3-5 days working days, but it may take up to 10 working days for you to receive your package depending on the time it takes the customs office in your country to clear your package.
While we do not collect any sales tax on orders shipped outside of the UK, it is the customer’s responsibility to pay for any customs or duties imposed by the recipient’s country. Each country has different policies for purchases made outside of their country and unfortunately, we have no control with these fees and how long it takes to clear the package.

RETURN POLICY

Jewellery by Nelly strive to offer you high quality premium costume jewellery at reasonable prices. You may cancel your order within 24 hours upon placing for any reason.
If you are not satisfied with your order, you have 14 days to return it for a full refund or exchange, with the exception of custom orders and sale items which cannot be returned or exchanged. Any returned item must be unused and in its original condition and packaging, with all tags still attached. We will not accept returns on broken or cracked crystal, resin items from misuse. Shipping and handling fees will not be refunded.
Please email online@nelly-jewellery.com for a return authorization number (“RMA#”) before sending any return, as returns will not be processed without prior approval.

PRIVACY POLICY

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on the Jewellery by Nelly’s website. On some pages, you can order products and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited an area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

TERMS AND CONDITIONS

When you use this website, you are automatically agreeing that both your access to the site and your use of it are:
• Subject to the terms and conditions in this legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

Copyright

The jewellery designs, written, visual & audio content and website design and processes are the property of Jewellery by Nelly and its affiliates/vendors and are protected by UK and international copyright laws.
Trademarks
The trademarks or trade dress of Jewellery by Nelly and our affiliates may not be used without our written permission. Trademarks or trade dress include the Jewellery by Nelly name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Jewellery by Nelly products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Jewellery by Nelly. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.

Errors and inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.

Applicable law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with Jewellery by Nelly is protected, Jewellery by Nelly will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies, please email us at online@nelly-jewellery.com or call our customer service on 02477220603 (9:00 am – 5:00 pm Mon – Fri)